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When you design processes, the boxes line up nicely in your diagrams and slides. The outputs of one box feed nicely into the next in line. However, reality turns out to be very different. Some of the boxes have unexplained behavior or the outputs of one box does not feed into the next box as expected or two boxes do not seem to be connected and yet something is happening.

This gap or space between processes is the “dark space” or “chasm” or a “Grand Canyon.”

If you draw a process map for your organization, how many Grand Canyons do you have? How deep are they? And what is the sequence in which they need to be addressed?