#36 Measure the “flinch”

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Be sure to suspend judgment as you gather this metric.

Faced by ambiguity, some “leaders” will become risk averse. They may withdraw physically and mentally. They will play not to lose, rather than play to win.

Other leaders, the true leaders, will take immediate steps to prioritize the ambiguity. If it is important, they will take steps to remove the ambiguity, and then solve the problem. Such leaders will solve problems worth solving and ignore the rest. If they are consistent, they will send clear signals on what they consider important.

Don’t confuse this with those “leaders” who recklessly rush into problem solving without thought. They are like generals who lead their soldiers into a battle when victory is unclear. This may appear brave to the casual observer. Their actions are not only destructive, but create the wrong role models for your organization.

Update your list of leaders with your findings, move the names around based on your insight.

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