A well designed business method or process saves time, improves reliability, lowers costs. Every restaurant has a standard process for welcoming and serving customers depending on whether they want to\u00a0dine-in or take out. An auto mechanic goes thru a process of inspection, providing estimates, and then begins work. When you apply for a process, the steps are nonnegotiable. These are very straightforward and standard processes, and rarely does a customer ask for an exception.<\/p>\n

The most important point that is missed when creating a method or process is that it is useful only when it satisfies a customer need<\/em>. Most creators of a business process or method is more engrossed with internal efficiencies and cost control.<\/p>\n

Analyze the customer’s problems before you adopt a process or method. If the customer is not satisfied, then change the process. Or change the customer’s expectations. For internal processes, most co-workers will learn to live with a defective process and find workarounds. That creates other problems, as we saw in a prior blog<\/a>. External customers, those who pay the bills, will either move to a different source or they will lower your profits by raising your costs, the costs of handling their complaints, and the emotional aggravation caused to your employees.<\/p>\n

A business process or method can be a business advantage, but you have to design it well and you have to execute it even better.<\/p>\n","protected":false},"excerpt":{"rendered":"

A well designed business method or process saves time, improves reliability, lowers costs. Every restaurant has a standard process for welcoming and serving customers depending on whether they want to\u00a0dine-in or take out. An auto mechanic goes thru a process of inspection, providing estimates, and then begins work. When you apply for a […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_s2mail":"yes"},"categories":[13,15],"tags":[],"_links":{"self":[{"href":"https:\/\/strategyexecutioninstitute.com\/index.php?rest_route=\/wp\/v2\/posts\/1898"}],"collection":[{"href":"https:\/\/strategyexecutioninstitute.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/strategyexecutioninstitute.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/strategyexecutioninstitute.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/strategyexecutioninstitute.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1898"}],"version-history":[{"count":4,"href":"https:\/\/strategyexecutioninstitute.com\/index.php?rest_route=\/wp\/v2\/posts\/1898\/revisions"}],"predecessor-version":[{"id":1905,"href":"https:\/\/strategyexecutioninstitute.com\/index.php?rest_route=\/wp\/v2\/posts\/1898\/revisions\/1905"}],"wp:attachment":[{"href":"https:\/\/strategyexecutioninstitute.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1898"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/strategyexecutioninstitute.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1898"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/strategyexecutioninstitute.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}