Author Archives: ven00kat

#43 Leadership capability gaps

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When you examine your leadership bench, do you see gaps? Of course you do… A follow up question is, what kind of gaps do you see?

  • Skill gaps. These are easy to fix via training, e.g. Calculate ROI of a business proposal.
  • Knowledge gaps. This takes a little more time, but can be done, e.g. Knowledge of the federal and state regulations.
  • Knowing your customer. This is expensive to acquire on the job, but there is no other or better way.
  • Knowing your business. This takes a lot of elbow grease and is (l)earned in the school of hard knocks. Strategic insight is available only to those who know what it takes to meet customer expectations, and have actually done it.
  • This analysis will inform your hiring practices. Sometimes you have to hire for the short term, but that will come back to bite you if you do not have an idea of how your new hire will help you plug gaps in your leadership bench in the long term.

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    #42 Instant gratification

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    To teach and educate, and to change behavior, you have to first grab your co-worker’s attention. How you do it this is a deeply cultural issue.

    Do you depend on grabbing their attention by creating urgency? If yes, you know that after a while it becomes more and more difficult to find ways to raise urgency. When “urgency fatigue” sets in, you know that people have wised up to your lack of planning and tendency to escalate needlessly.

    Do you tend to grab their attention by presenting facts and logic? If yes, then you know co-workers are like “tourists,” they will look, listen, applaud, and then move on. The assumption is “someone else will take action.”

    The best way to grab attention is to make an important message deeply personal and tie it to each person’s success. If your co-worker can see how they stand to gain or lose, they will not only pay attention, they will reach out and take initiative.

    Time to stop being the “town crier,” get in there into the trenches and whisper the message into your co-workers ears. This is difficult to do even in small companies, really hard to do in large enterprises. You just have to figure out a creative way to do it well.

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