Category Archives: Leadership

#252 Advice

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You must have read the fable where a man, his son, and their donkey accept numerous conflicting advice, culminating in a highly undesirable end.

Leadership, influence, and just plain etiquette requires you to listen to your co-worker. However, listening to what they say, and accepting their point of view is not the same as agreeing and implementing their advice.

Decision making is a complex effort, and you must retain the right to making your own decisions. You may hire consultants who have an “independent third-party” viewpoint. If such viewpoint is truly neutral (as opposed to just trying to sell you more products and services), you will do well to consider it seriously.

If you need to give advice, first understand your co-workers needs and earn their trust by delivering on projects that matter to them. You may have correctly identified the root cause of their biggest pain point, but they may have identified a lesser pain point as being more urgent. You have to be constantly aware of whether you are working on the root cause, or delivering a project to build credibility. Don’t confuse one for the other.

Inexperienced consultants will come under pressure and go for short term wins without understanding the big picture. Such consultants will take short cuts, create designs that don’t scale, and create a bigger mess than what they started with. Competent consultants will refuse to do business with you until they can assess the risks of engaging with you.

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#248 Ready for change

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When you walk into a situation at work, you can often see what is broken, the bad behaviors, the missing processes. Since you have been hired to fix the problem, you roll up your sleeves and are eager to get started.

Your training has taught you to identify the root causes with razor sharp precision. You can describe the as-is and to-be, design the business architecture, and show how the dots connect.

There remains one small problem: while everyone will agree with your analysis, no one seems to care. When you propose an action or a project, that sound you hear is either everyone taking a step backwards or the door slamming as your stakeholder leaves the room in a huff.

If you want to execute on your plan, you need to start with trust and credibility. Ask the question, “Where does it itch and how can I scratch it?” Not literally, but if you know what their pain points are, you can pick an easy or early win and deliver results. After you put a few points on the board, you will get permission to work on the bigger issues.

Getting that permission, and getting commitment are your key milestones when driving change.

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