Category Archives: Management

#118 Three critical roles in the workplace

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To some extent the ability to hire who you want depends on how important your project is to your boss, your executive sponsor, or the person who holds the budget. Even if the project is deemed important, you often you won’t have a choice of people when you pick your team. Sometimes you are spared the hassle, you are simply handed the people you have to work with. In other words, you are stuck with who is available.

Whether you get your pick of staff, or whether you have to make do, there are three roles that need to be filled, and are non-negotiable:

  • Analyst: This person will dig into fuzzy problem statements and give you a clear bulls eye to aim for. This person typically provides the technical or functional expertise required to understand the problems that need to be solved.
  • Project manager: This person will make sure tasks are defined, and completed on time, within budget, and per specifications.
  • People manager: This person will create and maintain an environment where people working together in groups can work more effectively and efficiently towards group goals (Koontz and O’Donnell).

The need for leadership is embedded within each role. One person may have to perform all three roles, or you may have one person for each role.

The point is, each role requires a unique skill set. A lack of awareness of any of these three roles will lead to neglect and scorn of the role that has a vacancy, and doom the initiative/program/project from the get go. It’s like trying to sit on a three-legged stool with one or more legs missing.

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#116 Three types of barriers

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All communication, problem solving, and conflict situations in the workplace can be attributed to three reasons:

  • Technical: This is a real problem, that everyone can agree to. Shortage of resources, lack of funds, lack of expertise, the absence of a capability, or a breakdown in the tools used to perform work. Time, money, and education will usually fix this type of problem.
  • Political: Symptoms are turf wars, and defending prior decisions that are clearly indefensible. When co-workers are more careful about their ego than their problem, the alarm bells should go off in your head.
  • Emotional: This may be completely non-judgmental when it is cultural. Meaning, if you don’t follow protocol when making a request, co-workers will get upset. Or it might be judgmental, accompanied by bad behavior, sarcasm, snarky comments and the like. This may be just poor etiquette and manners or it may just be a symptom of “political.”

Usually, the problem is a mix of the three, so you have be cautious about being blindsided by any of them. Once you settle on the root cause, double check for the other two as well.

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