Category Archives: Decision making

#131 Manual work to report numbers

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Manual reporting is a pain. It takes long hours of repetitive work, evenings, and weekends. No matter how many times the data is checked, and re-checked, something goes wrong. Don’t you hate it when your audience finds a mistake in your numbers? “Human error” can be avoided only by automation or by checks and balances. But automation takes time and costs money. A more frugal method (the one I favor the most) is to provide transparency. Read this article for some interesting background.

http://techcrunch.com/2013/05/06/academia-edu-raw-data/

The lesson for you, dear reader, is as follows. If you are requesting a report that is generated manually, check and double check the numbers. If you accept the numbers, you are responsible for mistakes. As the above article shows, some very smart people have made mistakes with numbers!

Data and reporting is messy business. In this case, you need to get involved in how the sausage is made. Ultimately, its not about the numbers. Understanding the numbers will help you understand the business. By staring at the numbers, and understanding how they are generated, you will ask meaningful questions, and have meaningful conversations.You will then spend the right amount of time and money on generating the numbers. Just ask the folks from Finance why SOX is “popular” target for automation.

The myth of an antiseptic presentation with clean numbers on a good looking slide, with neat conclusions, and standing applause, is just that. A myth.

If you are an executive, ask for a summary, and recommendations, but dig into the numbers. If you are presenting, don’t take the “digging” as anything other than a good thing.

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#130 Setting Goals

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Setting goals is important. If you don’t know what you want, you won’t know when you get there. There are other cliches to describe goals and goal setting, but what we need is something actionable. Keep the following in mind as you set goals:

  • I am still ambivalent on whether goals are invented or discovered. My bias is “discovered” but you also have to adjust to circumstances, so do both and converge towards a set of goals that are meaningful for you.
  • Goals evolve from your sense of purpose (vision and mission) and is a deep reflection of who you are (values). Hence my bias towards “discovery” of goals. If these elements are missing, make sure they are in place so you have an “anchor” to validate and explain your goals.
  • Goals will give you (need to give you) a competitive advantage, hence you need an idea of your competitive advantage and position in the marketplace. Industry benchmarks are useful to know how others are looking at “performance” in your industry. This is the “invention” part of the goals.
  • Goals may not have anything to do with your current capabilities. Hence the need for a big, hairy, audacious goal. In fact, the more audacious, the better.
  • Goals will help you build capabilities. I should say, build “targeted” capabilities. This will focus and prioritize your scarce resources on what’s important.
  • Goals will help you take better and faster decisions. No more dilly dallying!
  • Goals must degenerate into targets, a more tactical and tangible measure of progress.
  • Goals evolve and get refined over time. Clarity is cool, so don’t hesitate to clarify goals. It is productive as well.

Goals will energize the team and bring unity and cohesion. A sense of purpose will draw people into work and invigorate them when the going is tough. Having “meaning” in what you do is really important. Especially if you are a knowledge worker.

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