Category Archives: Change

#288 Mandate for change

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In a previous post, I listed the ways a ranking officer can ruin change effort with bad behaviors.

In an even earlier post, I had mentioned that a leader may be hired with a mandate for change.

If you put the two together, you’ll realize that a key barrier to change is the current culture. Every organization evolves organically, and success may institutionalize bad behaviors with fallacious cause-and-effect conclusions. “What I am doing is leading to success, I should do more of it.”

Inevitably, things will start to fall apart, what the organization calls “good habits” turns out to be “rigor mortis.” You, and a few enlightened co-workers will realize that change is needed, and may even be eager for change.

Even if everyone knows that change is required, and is eager for change, change has to be managed. The existing culture will not make the change process any easier. The hard charging change agent (for example, the new leader) must realize that what seems like “pushback” is people preparing themselves emotionally, looking for what to do differently, and seeking validation for past efforts. Plus, the teams have to go thru a “storming” phase to strengthen the team.

Even if you’ve been hired by the CEO or Board of Directors (meaning, people at the very top have given you a mandate for change), you still have to tread carefully. A “slash and burn” approach to change will ruin your legacy and reputation.

If you have to add value in your leadership role, you have to foster relevant change. Understand the principles of change and proceed carefully.

 

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#286 Agreement with change

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A bold proposal is made to shake things up. You and your co-workers see immediately that it is a good idea, and the change was long overdue. The person who proposed the change may be the “ranking officer” or anyone else.

If the proposal is made by a ranking officer, they ruin it by doing one or more of the following:

  • Announcing a “solution” without defining the problem.
  • Dismissing the efforts of the past.
  • Not understanding why things are the way they are, and not acknowledging it.
  • Not allowing people to be heard.
  • Nit picking the words used.
  • Asking for a draft, then reviewing it as if it is the final output.
  • Always wanting to sound like he or she is “in charge.”
  • Not assessing the pace of change that is possible and using that as a baseline for setting goals for change.
  • Not seeing that people are agreeing, but if they seem to disagree, it is because they are asking how to deal with the devil in the details.

The hard charging ranking officer is hired because they have the fortitude and resilience to drive change. Ironically, their very strengths have led to weaknesses that threaten to undo their good work.

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