Category Archives: Training

#54 The Laws of Imperfection

Send to Kindle

No one comes to work with the intent of failing. Or with the intent make others fail. I have heard many people say this to themselves, and say this to others. The tone has been less of wisdom, but more of desperation. It was said with an attempt to keep themselves together, and from falling apart.

In an interdependent world (I not sure if an alternative world exists), every action has a reaction, it also has a chain reaction. This leads to the following “laws of imperfection:”

  • You and your co-worker will “mess up” because you are unaware that you are creating a problem. I.e., out of sheer ignorance.
  • You and your co-worker will do things to “set things right” or to “get even” or to “right a wrong.” I.e., out of sheer lack of self control (of emotions and actions).
  • No matter how hard you try to improve yourself, educate and train yourself, and do things right, you will make mistakes. As will your co-workers.
  • When you finally find the “right way” after a lot of hard work, your co-worker will find some way to break your solution, or find a way to irritate or annoy you. As will you to your co-worker’s efforts.

How you deal with these realities is the story of your life. We call your efforts “leadership” to make it sound important and special. In other words, “leadership” is what you display in the workplace, it is up to you whether you display it well or display it badly.

Share

#43 Leadership capability gaps

Send to Kindle

When you examine your leadership bench, do you see gaps? Of course you do… A follow up question is, what kind of gaps do you see?

  • Skill gaps. These are easy to fix via training, e.g. Calculate ROI of a business proposal.
  • Knowledge gaps. This takes a little more time, but can be done, e.g. Knowledge of the federal and state regulations.
  • Knowing your customer. This is expensive to acquire on the job, but there is no other or better way.
  • Knowing your business. This takes a lot of elbow grease and is (l)earned in the school of hard knocks. Strategic insight is available only to those who know what it takes to meet customer expectations, and have actually done it.
  • This analysis will inform your hiring practices. Sometimes you have to hire for the short term, but that will come back to bite you if you do not have an idea of how your new hire will help you plug gaps in your leadership bench in the long term.

    Share