Category Archives: Culture

#255 Why ignorance is bliss

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If you don’t know what you don’t know, there are fewer reasons to be scared or worried. This may cause some of you to say, “Hear no evil.” What you don’t know can’t hurt you.

Ignorance may be bliss, but it is unproductive, maybe dangerous. Hence the adage, “what you don’t know can kill you.”

You will pass thru the following stages as you work to remove ignorance:

  • Excitement: This is the reaction to learning something new, driven by a feeling of empowerment and relief.
  • Boredom: Once you know something, the excitement diminishes.
  • Pain and frustration: Now you have to apply what you have learned, the reality is often different from the text books and classrooms. The friction is unexpected and scary, even if you’ve warned.
  • Cynicism: Your trust in yourself or your teacher is lowered. What you’ve been taught and what you experience are two different things.
  • Reconciliation: You realize that the world will not adapt to you, but you have to adapt to the world.
  • Wisdom: You now know what to do, you will start with what works, you will follow sound management techniques to get things done, and you will develop leadership skills to inspire yourself and your co-workers.

Removing ignorance is hard work. It is not just reading a book or taking a course. It is learning from experience. Hence, ignorance is bliss. But you cannot afford to crave that bliss, as the pain that follows will be much worse than the pain of removing ignorance.

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#251 Troubleshooting conflict

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If you are driving change, conflict is inevitable. If you are not driving change, you are not adding a whole lot of value in the workplace.

You or your co-worker may come to work every day and pray that you get thru the day without getting into an argument or fight or unpleasant interaction. This is a defensive approach and you are simply breeding fear and passiveness in yourself.

In most cases, it is not necessary to “go to war” or “take off your gloves” to foster change. In most cases conflict will arise due to one of the following reasons:

  • Change management process not followed. There are systematic ways to bring about change, if you try to rush thru the steps, trouble will follow.
  • An interpersonal conflict. Your co-worker does not like you or does not trust you. Be careful with this conclusion, it is not as common as you may think. It is a symptom, because most people are reasonable and will listen to a good suggestion.
  • Poor communication skills. You did not listen and respond to the question, and now your audience is irritated and annoyed. You did not explain yourself carefully, now your audience is confused and frustrated.

Bottom line: don’t start with the assumption that you need to avoid conflict. Pick the change efforts you need to put your weight behind and follow a systematic plan to execute. Troubleshoot the reason for the conflict and deal with it, do not avoid it.

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