Monthly Archives: April 2013

#98 The important things take time

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Some problems in the workplace are easy and quick to solve. These are the normal, routine tasks, the absence of which will make you question whether it is a “workplace.” Some examples are: making a phone call, sending email, having a meeting.  Yes, these examples are easier in some parts of the world, but difficult in other parts, but stay with me, don’t get distracted!

Some problems are moderately difficult, but still achievable with a little effort. Some examples are: defining a problem, setting priorities, drafting a value proposition, and getting budget approved for important tasks.

Some problems are very difficult, sometimes maddeningly so. Some examples are: stopping bad investments sooner than later, not letting your ego get in the way, recognizing dysfunctional behavior in yourself, and getting dysfunctional co-workers to change.

To me the most difficult problems are those where you know the problem, you (and your co-workers) are convinced of the need to change, you (and your co-workers) agree for the need for change, you (and your co-workers) agree to take action, but no action takes place. Inertia (whether in you or your co-workers) hangs like a dead weight around your neck and ankles.

Once you determine such a problem is worth solving, or worst case, worth exploring, put your head down and systematically work the problem. There is a time and place to take a business decision to cut your losses, but only after you have done your best to understand and improve the situation.

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#97 Nowhere to go

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You have a complaint, you take it to your parents. In school, you take it to your teacher, then escalate it to the principal. At work, you take it to your boss, his or her boss, HR, and even the CEO.

For some complaints, (for some of you, many complaints) you find there is no response. You get frustrated.

The truth is, the receiver of the complaint will act if they can, and if they think it is worth it. Sometimes, they don’t have all the information, but don’t know how to ask for it. Sometimes they think you are wasting their time, but prefer to avoid conflict rather than coach you.

Meanwhile, you are simply training yourself to take your problems to others, people you perceive to be in “positions of power” and who “need to do something about it.”

What if you decided that you are the person in a position of power? You are going to do something about it and you are going to recruit your boss, HR, your boss’ boss, the CEO or whoever it takes to get it done. Build a coalition that will solve the problem. Now that is an ability no one will complain about.

Before you rush around taking on the responsibility to solve tough problems, you need the ability to tell when you truly, truly need to hold someone accountable for solving a problem. Wait, I just realized the above guidance still applies! Phew!

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