Monthly Archives: August 2013

#232 As a business

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When you manage yourself as a business, you will immediately start paying attention to three things: your customers and stakeholders, profits, and costs. This is what every business does. But individuals often ignore one or more aspects, because they are not managing themselves or their careers as a business.

If you get a steady paycheck and you do not see how it is related to your performance, it is easy for you to get confused when you don’t get a raise, and easy not to be coherent in carrying out your duties.

For example, you may focus on pleasing your customers or stakeholders, but have no consideration for costs and profits. Or, you may focus on getting a raise (revenue) without consideration of your real contribution to customer value. Or, you may cut corners in getting costs down, but not be clear of the long term impact on customer acquisition. You will not be strategically proactive when you see a problem because “its not your job.”

Unless you are the head of a business unit, it is not easy to understand how to manage your work as a business. Organizations are not used to managing their employees that way, though they try by organizing courses relating to “business acumen.” The classes are helpful, the simulations give you some idea of the types of decisions made by business unit heads.

If you start treating yourself like a business, your co-workers will automatically align with your intent. It will force you to see the world differently and learn new skills. It will broaden your perspectives and make work more fun. If nothing else, you will shed the entitlement attitude and learn to earn success and respect.

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#231 Being “squishy”

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Taking decisions is not easy when all the facts are not known and all the pros and cons have not been understood. This is an unproductive excuse, because, almost all important decisions are characterized by incomplete facts and there is not enough time to sort thru all the options, pros, and cons.

If your mind is not calm and you cannot think clearly, or you are unwilling to try, you will just avoid the discussion and still attempt to move forward. This creates needless confusion and downstream costs.

Start by listing the tough issues in your workplace and post the list in a visible place. This will draw attention to them.

The reality is that you will not be able to tackle the list all at once. You will pick and choose based on a priority or your bias. Nevertheless, acknowledging that a tough issue is unsolved and that you’ll get to it at some point is much better than pretending the issue does not exist.

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