Monthly Archives: August 2013

#230 Athletes, dancers, and actors

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Athletes, dancers, and actors are wonderful to watch largely because of their physical movements. All three need prodigious control over their physical, mental, and emotional abilities. Oh yes, the mechanics of what they do is important as well.

But why are they so attractive, and why are all three considered entertainers?

First, the high performing ones are completely in the moment. Their mind, body, and spirit is into what they are doing. It is such a joy to watch someone who is so involved in what they are doing.

Second, they are committed to their task. Their thought is not on success or failure, but only on practicing their craft. This commitment can be seen as they literally throw themselves physically, emotionally, and spiritually into the task at hand. They do not hold back. We feel one with them as we egg them on towards their goal.

Third, they are comfortable with the vulnerable nature of their profession. Athletes could get hurt. Dancers and actors could get a really bad review, and be booed off the stage. A natural consequence of failure is cancellation of endorsement contracts, and loss of ranking points. Their courage, lack of fear, or their determination even though they are visibly scared, keeps us spellbound, and we fear for them.

The not so good ones are nervous, stiff, distracted, awkward, and thus low quality to watch and with poor performance. If you pay a lot of money to watch these people perform, it is likely your reactions range from disappointment to anger to rage.

While athletes, dancers, and actors “work” they are not thought as working, but entertaining. In the office environment, the “players” have the same challenge. But the same rules apply. You are expected to entertain as well as perform. It does not matter that you are not paid endorsement money or huge prize money or that no one outside your co-workers will know your name.

Be in the moment, be committed, and get comfortable with your vulnerability, no matter what your chosen profession.

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#229 Total Cost of a Relationship

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Have you ever hired a vendor and used the word “hassle” to describe your interaction with them? Every conversation is an exercise in splitting hairs. The vendor seems to constantly be on the defensive, looking for excuses, and is timid in making proposals and defending his or her ideas. You have to do more work than you planned to teach, coach, and mentor the vendor. At times, you wonder if you would have been better off hiring a talented rookie and creating a star performer from the ground up.

During the sale, the vendor sent their most polished sales person, who was impressive and convincing in making promises. After the sale, when implementation has to begin, the vendor seems to have  sent the lowest cost resource, with the worst communication skills they can get their hands on.

If you are the hiring manager, you wonder when the nightmare will end. If you have to deal with the hiring manager who hired this vendor, you feel a mixture of scorn and compassion for this person.

Complaining will not work. The only thing that works: don’t complain. It will make the vendor defensive. It is not necessary to lower your standards, but you’ll have to be specific in your feedback, and rigorous in your acceptance criteria.

Definitely look to cut your losses and look for alternate ways to go forward. Next time, calculate the Total Cost of a Relationship before you hire a vendor.

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