Monthly Archives: September 2013

#256 Coupling and Silos

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Organizations that are low in maturity are characterized by weak processes, frequent and unexpected failures, lots of manual work, and low automation. As a result, teams do not trust each other and tend to find work arounds. They find ways to replicate the work that legitimately belongs in a different team. This provides a few benefits: it provides an illusion of speed, it gets things done, and reduces dependencies/aggravation. When you are working on the solution, you feel good and you don’t have time to whine and complain. Besides, you can always blame the other guy if things don’t work out. A key design principle is, “low coupling means failures are not spread to other systems.”

But it has a huge side effect: this behavior creates silos and duplicate effort; these become turfs to defend when a more scalable solution is proposed. It deepens mistrust, which begins to approach animosity over time.

Yes, low coupling is good for reducing risk. But higher coupling and synergy go together. It takes more work, it takes a few paradigm shifts, and change is hard for some people.

Think long term. Do things the right way, even if it takes time.

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#255 Why ignorance is bliss

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If you don’t know what you don’t know, there are fewer reasons to be scared or worried. This may cause some of you to say, “Hear no evil.” What you don’t know can’t hurt you.

Ignorance may be bliss, but it is unproductive, maybe dangerous. Hence the adage, “what you don’t know can kill you.”

You will pass thru the following stages as you work to remove ignorance:

  • Excitement: This is the reaction to learning something new, driven by a feeling of empowerment and relief.
  • Boredom: Once you know something, the excitement diminishes.
  • Pain and frustration: Now you have to apply what you have learned, the reality is often different from the text books and classrooms. The friction is unexpected and scary, even if you’ve warned.
  • Cynicism: Your trust in yourself or your teacher is lowered. What you’ve been taught and what you experience are two different things.
  • Reconciliation: You realize that the world will not adapt to you, but you have to adapt to the world.
  • Wisdom: You now know what to do, you will start with what works, you will follow sound management techniques to get things done, and you will develop leadership skills to inspire yourself and your co-workers.

Removing ignorance is hard work. It is not just reading a book or taking a course. It is learning from experience. Hence, ignorance is bliss. But you cannot afford to crave that bliss, as the pain that follows will be much worse than the pain of removing ignorance.

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