#287 Executives

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Working with executives can be exhilarating or challenging. You can learn new things, you can learn strategic thinking, and you can get a front row seat to change. The executive has power to take decisions in many areas, and that can remove bottlenecks very quickly. But the executive view is messy, even stressful. The buck stops there, and when there is nowhere else to go, executives have to shoulder the burden of decision making and driving change.

A couple of reasons why it may be tough to work with executives:

  • The executive lack expertise in your area, therefore may not show empathy or appreciation. You have to counter this by educating them and speaking in their language.
  • The executive is impatient, because they know how to drive change, but do not understand how to manage change. These are two fundamentally different skills. You have to counter this by showing how you are working to drive change, but standing firm when unreasonable demands are made.
  • It may be unreasonable to expect a warm, fuzzy feeling after a working session with an executive. Somehow all the business school teachings on people management seems to be lost on executives. All the executive charm seems to be reserved for managing up or for those who can help him or her succeed.

Executives who are not curious, not appreciative, are judgmental/critical, jump to conclusions, are not clear in their communications, and have poor listening skills are a real pain to work with. This is just bad behavior, or a personality defect, and has nothing to do with the fact that they are an “executive.” The executive did not pay their dues on the way to the top, but somehow they produce enough business/economic value to cause their bosses to ignore their defects.

You are not going to change the “defective” executives any time soon. Remove one executive, there are ten others waiting to take their place. You just have to up your game, communicate in a simple and easy to understand manner, and set the right expectations quickly. The executive uses his or her presence, you have to match that with your presence.

At the end of the day, unless you are fighting for your life, your values, your country, world hunger, or for saving kids from harm, it is only a job. Do it well, find a way to be happy and stress free. It is not necessary to fall on your sword over things that don’t matter in the long run.

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#286 Agreement with change

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A bold proposal is made to shake things up. You and your co-workers see immediately that it is a good idea, and the change was long overdue. The person who proposed the change may be the “ranking officer” or anyone else.

If the proposal is made by a ranking officer, they ruin it by doing one or more of the following:

  • Announcing a “solution” without defining the problem.
  • Dismissing the efforts of the past.
  • Not understanding why things are the way they are, and not acknowledging it.
  • Not allowing people to be heard.
  • Nit picking the words used.
  • Asking for a draft, then reviewing it as if it is the final output.
  • Always wanting to sound like he or she is “in charge.”
  • Not assessing the pace of change that is possible and using that as a baseline for setting goals for change.
  • Not seeing that people are agreeing, but if they seem to disagree, it is because they are asking how to deal with the devil in the details.

The hard charging ranking officer is hired because they have the fortitude and resilience to drive change. Ironically, their very strengths have led to weaknesses that threaten to undo their good work.

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