Author Archives: ven00kat

#233 Being hesitant (not)

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An earlier blog post pleaded with you to be not hesitant. The whole point is to communicate with impact. If you don’t want to make an impact, why bother to speak up? If you need to speak, don’t be hesitant.

The reality is that you may be unsure from time to time. That’s okay, state that you are unclear, describe what you are unclear about, but don’t be hesitant.

To remove hesitation when you communicate, try these tips:

  • Prepare for the communication. The more you prepare, the more you’ll be ready. You can “over prepare” so don’t overdo it.
  • Develop your confidence, act like you belong, and remove the reasons for your low confidence. You don’t need to fake it till you mean it (but that works too sometimes), genuinely improve your confidence from the inside out.
  • Learn how to communicate. Speaking is a skill, there are definite techniques to follow. Don’t learn it the hard way, take training or read books to shorten your learning cycle.

If you sound hesitant, your audience will wonder why they should be listening to you.

 

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#232 As a business

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When you manage yourself as a business, you will immediately start paying attention to three things: your customers and stakeholders, profits, and costs. This is what every business does. But individuals often ignore one or more aspects, because they are not managing themselves or their careers as a business.

If you get a steady paycheck and you do not see how it is related to your performance, it is easy for you to get confused when you don’t get a raise, and easy not to be coherent in carrying out your duties.

For example, you may focus on pleasing your customers or stakeholders, but have no consideration for costs and profits. Or, you may focus on getting a raise (revenue) without consideration of your real contribution to customer value. Or, you may cut corners in getting costs down, but not be clear of the long term impact on customer acquisition. You will not be strategically proactive when you see a problem because “its not your job.”

Unless you are the head of a business unit, it is not easy to understand how to manage your work as a business. Organizations are not used to managing their employees that way, though they try by organizing courses relating to “business acumen.” The classes are helpful, the simulations give you some idea of the types of decisions made by business unit heads.

If you start treating yourself like a business, your co-workers will automatically align with your intent. It will force you to see the world differently and learn new skills. It will broaden your perspectives and make work more fun. If nothing else, you will shed the entitlement attitude and learn to earn success and respect.

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