Category Archives: Management

#57 Starting point

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Does the starting point matter? After all, if you take a systems approach, everything is interconnected. No matter where you start, you are going to touch the other dots at some point.

You may want to select a starting point based on the following:

  • Your customer has passion around a subject, or is experiencing a pain point that needs immediate attention.
  • There is a natural sequence to things, for example, you have to put on your socks and then your shoes. It can never be the other way around.
  • There are some realities that obey the laws of physics in the short term, for example, size of your budget, your market share, an unreasonable boss, and organization capabilities.

The ultimate test is the intangible one: “What makes sense?” Will there be a natural momentum or will you have to invest in persuading your coalition to build the momentum?

Whatever it is, please pick a point and get started. Analysis paralysis will get you knowhere (pun intended).

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#56 Distractions

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Distractions abound in every workplace. They can be classified into two sets:

  • External: This happens in open work places where people can hear co-workers talk, laugh, and move around in the workplace. This can be partly mitigated by cube walls that block visual distractions. But if the cube walls are too high, it defeats the purpose of an open work environment, you might as well give them rooms.
  • Internal: This happens due to a lack of discipline and focus. Giving in to temptations is a symptom of the problem. No amount of Ulysses pacts seem to help.

It is important to control external distractions before asking yourself and your co-workers to show discipline and focus. Not only are these easier to control, they send a clear message: “We are serious about giving you a productive work environment.”

Overcoming internal distractions is a whole different story. We suggest you start by just developing an awareness of when you get distracted. Don’t wonder why, just observe yourself getting distracted. We’ll have more to say on this subject later. If you can’t wait, just read the book.

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