Send to Kindle

Alas, we can’t do everything ourselves. We live in an interdependent world, surrounded by service providers. Some are out of this world, others are mediocre. I have given up trying to figure out how they all manage to survive. Instead I worked on improving my ability to spot the exceptional from the forgettable. See graphic below:

How to tell the exceptional from the forgettable.

These days I spend more time wondering which quadrant I fall into when I deliver a service. And what it will take to move into the top right quadrant.